Last updated: May 31, 2018
1. PRIVACY STATEMENT
Stream2Sea.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website Stream2Sea.com. Stream2Sea LLC (“us”, “we”, or “our”) operates https://Stream2Sea.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
2. GATHERING OF SYSTEM INFORMATION
When you use Stream2Sea.com’s services we track your activity on our website. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”). Your personal information is used to identify you in our system, allowing Stream2Sea.com to contact you about the status of your order or respond to your questions via e-mail or telephone, and to allow you to store your basic information for repeat checkouts. We also use the information gathered from tracking user activities to improve our service. We also track your Internet Protocol (IP) address, domain name (if applicable), browser type, session duration, and transaction data, which is available to any site to which you connect. Stream2Sea.com uses this information to administer the site and to further improve our service to you. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information (including any notices required by law, in lieu of communication by postal mail). If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
The security of your Personal Information is important to us and all your personal identifiable information and payment info is encrypted via SSL. Do note that that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
6. CUSTOMER IDENTIFIABLE INFORMATION
Our site’s registration form requires users to give us in-depth contact information when you place an order. This information is used to help us serve you better and send you products that you have ordered. It is never shared with third parties, except when you specifically authorize us.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Your contact information is also used by our staff to contact you when necessary, for example, if any problems arises with your order. Financial information that is collected is used to bill the user for your order only, and we do not share this information with our partners, unless you explicitly authorize us to. You can request to permanently remove your identifiable information. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
7. INTERNAL USE OF INFORMATION
Our site provides a mechanism for people to review, comment, send feedback and request more information. This information is not uniquely stored, but may be aggregated with other data to insure that we properly meet users’ expectations and have the necessary resources planned to accommodate future growth. A user’s contact information is also used to get in touch with the user when necessary. Financial information that is collected is used to bill the customer for products at the time of checkout, and for this purpose only, through our secure payment gateway.
8. EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
9. ANALYTICS COOKIES
Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes, and it helps us to analyse patterns of user activity and to develop a better user experience.
Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.
10. DATA RETENTION
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
11. UPDATE YOUR INFORMATION
This site gives users the following options for changing and modifying information previously provided:
Log in to your account with the account login link on our website. Upon entering your registered email and password, you are free to edit or remove your information at any time.
If you have trouble editing or removing your details for any reason, simply contact us with your change request through the Contact Us form on our website.
12. TEAM ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Our webmasters and hosting provider will also have the information in order to troubleshoot website issues.
13. PAYMENTS AND EXTERNAL SERVICE PROVIDERS
We also use USPS and ShipStation to ship your products to you. Some of your data will be passed to these companies, like name and shipping address, in order for them to calculate your shipping cost during checkout and ship your order. Please click on their respective Privacy Policies to learn more: USPS, ShipStation
14. DATA BREACH POLICY
All members of staff have an obligation to report actual or potential data protection compliance failures. We will notify any affected clients without undue delay after becoming aware of a personal data breach. However, we do not have to notify the data subjects if anonymized data is breached.
If you have any questions about this privacy statement, the practices of this site, or your dealings with Stream2Sea.com, you can contact us at: