Terms of Service

Within the Continental United States

We offer free first class shipping with tracking on all orders over $75

Processing time is 2 to 3 business days regardless of shipping service for in stock items. We do not ship on Saturdays, Sundays or holidays.

Shipments to physical addresses within the continental U.S. are sent via UPS® Ground or USPS First Class/Priority Mail according to customer’s choice at checkout.

Shipments to P.O. boxes are sent via USPS or UPS SurePost® according to customer’s choice at checkout.

Note: For all orders with free shipping, we ship via USPS First Class if up to 15.9oz, if over 16oz, it will automatically ship to USPS Priority. Shipping upgrades are available at checkout. Please note that this does NOT change the processing time. It just changes how your item will ship after it is processed in the stated time. If you purchase the express mail upgrade it does NOT mean your purchase will ship the next business day, it means it will ship express mail rather than first class AFTER the processing time stated above.

If an inaccurate address was provided and the package is deemed undeliverable due to a bad or unknown address, the customer will be responsible for all shipping charges. In this instance, we will gladly refund the cost of the product and applicable taxes only, less the loss in value from return shipping costs once the item is returned to our facility. Customer is also responsible for any additional shipping costs to re-ship a package that arise out of an incorrect address entry.

Hawaii, Alaska, U.S. Territories and Other Free Associations

Shipments to Hawaii, Alaska, U.S. Territories and other free associations are priced and sent via United States Postal Service (USPS) First Class/Priority Mail service.

Canada

Shipments to P.O. boxes are sent via USPS Priority Mail Intl.

Shipments to physical addresses in Canada are sent via UPS Ground® Intl or USPS Priority Mail Intl depending on service availability and customer’s choice at checkout.

All other countries

International shipments are priced and sent via UPS® Worldwide services; a street address must be provided for shipping, we cannot guarantee ability to ship to international P.O. boxes.

Please note sanitizers may be shipped anywhere in the US, it’s Territories, and it’s other free associations via USPS First Class/Priority Mail. Gross volume and inner container quantity and size restrictions apply. For information on availability of international shipping service for hand sanitizer, please inquire at Hello@Stream2Sea.com.

Available Services for customers at checkout:

*USPS First Class Mail | Mail in 1–3 Business Days

USPS Media Mail | Shipping in 2–8 Business Days

*USPS Priority Mail | Shipping in 1–3 Business Days

USPS Priority Intl | Shipping in 6–10 Business Days

UPS Standard® | Shipping in 1–5 Business Days

*UPS Next Day Air® Early | Next Business Day Early Morning

*UPS Next Day Air® | Delivery Next Business Day, Commercial by 4:30 / Residential by end of day

*UPS Next Day Air Saver® | Next Business Day Late Afternoon

*UPS 3 Day Select® | Delivery on 3rd Business day, by end of day

UPS® Ground | Shipping in 1–5 Business Days

UPS SurePost® | Shipping in 2–7 Business Days

*UPS 2nd Day Air AM® | Delivery on 2nd Business Day, before noon (commercial destinations)

*UPS 2nd Day Air® | Delivery on 2nd Business day, by end of day (all destinations continental U.S. and Puerto Rico)

*UPS Worldwide Express® | 1-3 business days, typically by 10:30 a.m. or noon

*UPS Worldwide Saver® | 1-3 business days, by end of day

*UPS Worldwide Expedited® | 2-5 business days, by end of day

*UPS Standard Day Definite® | (provided at label creation), by end of day

*Please note that shipping times may vary based on the destination. For International Shipping Services, please contact the chosen carrier for custom requirements or restrictions in your country as this may affect delivery times. Customer is responsible for any custom duties, applicable taxes and fees.

The best way to find out what shipping will cost is to put your desired items in your cart and proceed to checkout. It will calculate before you pay.

*Shipping sanitizer by any of these carriers requires additional packing materials resulting in larger and heavier parcels than our system figures for the non hazmat products.

You may return any item purchased from us within thirty (30) days of purchase. For online and catalog orders, the product ship date is the date of purchase. Only one opened package of any product in a shipment is eligible for return. All others of the same product must be in unopened and original condition to receive a full refund. Failure by the carrier to deliver a shipment on time is not accepted as a reason for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed based on your original form of payment. Opened or damaged items may only be eligible for partial refund or merchandise credit. You may mail the product and receipt to:

Stream2Sea

Attention: Returns Department

2498 Commerce Ct, Bowling Green, FL 33834

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, include a copy of the receipt, pay for the cost of return shipping, and we must physically receive the return within the 30 day period. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements.

If you have any questions or require assistance, please contact our Customer Service Department at hello@stream2sea.com.

For product returns on orders outside the mainland United States, please contact Customer Service for assistance.

We always strive for 100% customer satisfaction. If by any chance you need to cancel or change something and your order has not shipped, email us at hello@stream2sea.com and we will cancel or try to make the changes to your order. Unfortunately, orders cannot be cancelled once they have shipped.

If item(s) is/are faulty or defective, or if we made an error in the shipment, we would be happy to work with you to get replacement products shipped right out. Please email us immediately at hello@stream2sea.com with your name, order # and phone #.

If your item arrives damaged or there is an item missing from the shipment, please contact us at hello@stream2sea.com with your name, order # and phone # within five (5) days of receipt so we can initiate a claim with the shipping carrier. Failure to report within the time period will not be eligible for a refund or replacement.

To help us address your claim, we encourage you to not only provide required package information but also additional supporting documentation which includes photos of damaged packages and/or contents. Remember to save all packaging material until the claim is complete.

The carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation. If your claim is approved, you should receive payment for the claim amount in your original payment method within 7-10 business days.

You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.

If you’re still unable to locate the package, please contact us at hello@stream2sea.com with your name, order # and phone # within fourteen (14) days of purchase so we can initiate the claim with the shipping carrier. A proof of non-delivery may also be required for a replacement or a refund. Failure to report within the time period will not be eligible for a refund or replacement.

The carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation. If your claim is approved, you should receive payment for the claim amount in your original payment method within 7-10 business days.

For all other refund requests, please contact our Customer Service Department at hello@stream2sea.com

Once your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, please check your bank account first then contact your bank or credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@stream2sea.com

The terms of this Agreement may change from time to time. We encourage you to check this page periodically for any changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. In addition, certain areas of the Site may be subject to additional terms of use that we make available for your review. By using such areas, or any part thereof, you are expressly indicating that you have read and agree to be bound by the additional terms of use applicable to such areas. In the event that any of the additional terms of use governing such area conflict with these terms, the additional terms will control.

THIS SITE IS FOR INFORMATIONAL PURPOSES AND DOES NOT PROVIDE MEDICAL ADVICE

All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. It is not meant to be a substitute for the advice provided by your own physician or other medical professionals or any information contained on or in any product packaging or labels. YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THIS SITE FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION, EVEN FOR YOURSELF. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCTS ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT PURCHASED ON THIS SITE. YOU SHOULD ALWAYS CONSULT YOUR OWN PHYSICIAN AND MEDICAL ADVISORS PRIOR TO BEGINNING ANY SUPPLEMENT PROGRAM OR IF YOU HAVE HEALTH CONCERNS OR ISSUES.

The trademarks, service marks, trade names, trade dress and logos (collectively, “Marks”) contained or described on this Site are the sole property of Stream2Sea and/or its suppliers or licensors and may not be copied, imitated or otherwise used, in whole or in part, without the prior written authorization of Stream2Sea and/or its suppliers or licensors

You agree that in the event we are unable to collect the fees you owe us for the products or services specified in your order, we may take any other steps we deem necessary to collect such fees from you, and that you will be responsible for all costs and expenses incurred by us in connection with such collection activity, including collection fees, interest, court costs and attorney fees. To review the billing terms on your account or to terminate a subscription service, follow the instructions in the Contact Us section of this website.

If you wish to open an account, you must complete the registration process by providing Stream2Sea with current, complete and accurate information, as prompted by the applicable registration form. As part of the registration process, you will be asked to select a username and password. You are entirely responsible for maintaining the security and confidentiality of your account and password. FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES AND CONDUCT, WHETHER BY YOU OR ANYONE ELSE, THAT ARE CONDUCTED THROUGH YOUR ACCOUNT. You agree to notify Stream2Sea immediately of any unauthorized use of your account or any other breach of security. Neither Stream2Sea nor its licensors will be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may be held liable for any losses incurred by Stream2Sea, its licensors or another party due to someone else using your account or password.

We are committed to protecting your online shopping experience and provide the use of a secure server (Secure Socket Layer, or SSL) when you place an order. SSL protocol automatically encrypts all of your personal information (name, address, login information, credit card) so that it cannot be read as it travels the Internet. All information is encrypted by the software before it is sent. Afterwards, all access to any information that is stored is limited and protected against unauthorized use.